TravelCard launched in Australia in 2018 and is part of the PassportCard Group, who have been providing innovative travel insurance solutions since 2014. With over 2 million cardholders globally and offices in Sydney, Israel, Germany and the UK, PassportCard Group provides global data to support market-leading travel insurance policies.

If you need emergency assistance contact TravelCard 24/7 Global Assistance: Whilst you are travelling overseas call our reverse charge number: +61 2 7909 2777 Contact details for TravelCard 24/7 Global Assistance are also included in the Travel Wallet and on the TravelCard

We may be able to pay Medical, Delayed Luggage and Theft of Cash claims onto the TravelCard if you are travelling and have the TravelCard with you. To lodge a claim: Call the 24/7 Global Assistance Team on our reverse charged number: +61 2 7909 2777; If eligible, the funds will be transferred onto the TravelCard within minutes; Retain receipts for any purchases as we may ask to see them later. Supporting documents may be required.

No, we don’t let age get in the way of your travel aspirations. As long as you are fit to travel, we can cover you. For travellers over the age of 85 years old we will need a fit to travel certificate from your doctor allowing you to fly.

Yes. The documents will help us give you the best care. More information on the various documents can be found on the claims form.

We have zero dollar excess on claims*

*Excluding some Corporate annual policies.

We cover a range of countries around the world with the exception of those countries that are listed on the Smart Traveller website as “Do Not Travel” (www.smartraveller.gov.au). These countries may change from time to time so it is important to check before you travel.