Yes. Call us on 1300 123 413 and we can change the dates on your policy up to 18 months from the original travel date. Please note that if your rearranged trip will be for more days or a new destination than when you first purchased the policy, we may need to charge an additional premium.

If you do not yet know your travel dates, we will move the policy to 12 months from the original travel dates as a placeholder (this will incur no additional premium). Once you have confirmed travel dates, call us and we will update the travel dates on your policy.

A full refund is available during the 21 day cooling off period. After the cooling off period, we will provide a pro rata refund based on the length of time you were ‘on risk’. This means the length of time the policy provided coverage for pre-trip cancellation (for circumstances outside of your control that were not otherwise excluded under the policy).

Pro rata refunds are calculated based on how long you were ‘on risk’, i.e. length of time the policy provided coverage for pre-trip cancellation (for circumstances outside your control not otherwise excluded under the policy). We have worked with AFCA, and customers cancelling after 3 March 2020 due to COVID19 will have the cancellation backdated to that date. This is the date it became a known event as communicated on our website, and when the policy was no longer ‘working’.

Our Leisure travel insurance policies do not include cover for claims relating to pandemics or epidemics. If you do need to change your travel, contact your travel provider first. Some are allowing people to postpone or cancel their travel and issuing a refund. If that’s not possible please contact us and we’ll see what we can do to help.

TravelCard launched in Australia in 2018 and is part of the PassportCard Group, who have been providing innovative travel insurance solutions since 2014. With over 2 million cardholders globally and offices in Sydney, Israel, Germany and the UK, PassportCard Group provides global data to support market-leading travel insurance policies.

If you need emergency assistance contact TravelCard 24/7 Global Assistance: Whilst you are travelling overseas call our reverse charge number: +61 2 7909 2777 Contact details for TravelCard 24/7 Global Assistance are also included in the Travel Wallet and on the TravelCard

We may be able to pay Medical, Delayed Luggage and Theft of Cash claims onto the TravelCard if you are travelling and have the TravelCard with you. To lodge a claim: Call the 24/7 Global Assistance Team on our reverse charged number: +61 2 7909 2777; If eligible, the funds will be transferred onto the TravelCard within minutes; Retain receipts for any purchases as we may ask to see them later. Supporting documents may be required.

No, we don’t let age get in the way of your travel aspirations. As long as you are fit to travel, we can cover you. For travellers over the age of 85 years old we will need a fit to travel certificate from your doctor allowing you to fly.

Yes, one TravelCard is all you need. Going away again next year? Use the same card again. Just talk to your Insurance Broker or us before you travel, purchase a Policy and we’ll reactivate the TravelCard for the length of your holiday.

Yes. The documents will help us give you the best care. More information on the various documents can be found on the claims form.

If you purchased your policy prior to 4 March 2020, there is zero dollar excess on claims*. For policies purchased on or after 4 March 2020, there is no excess on any claims eligble for Real-Time payment using the TravelCard (overseas medical, stolen cash and delayed luggage). The excess applied to other sections of cover is the one you chose at time of purchase and is shown on your Schedule.

*Excluding some Corporate annual policies.

We cover a range of countries around the world with the exception of those countries that are listed on the Smart Traveller website as “Do Not Travel” (www.smartraveller.gov.au). These countries may change from time to time so it is important to check before you travel.