In the current COVID-19 impacted environment
TravelCard has stopped quoting and binding new
Travel Insurance policies as of 19 October 2020
Existing policy holders are still covered for valid travel insurance
claims. We recommend you submit all new claims to
claims@travelcard.com.au as soon as possible
Any claims that have been submitted previously are being assessed and
a TravelCard team member will be in touch with policy holders shortly. Any
previously purchased TravelCard travel insurance where travellers are waiting
to reschedule their travel dates, the policy holder should call us to discuss
their options on 1300 123 413. Please be patient with us as we get to your
query, will get back to you as soon as possible
TravelCard continues to service current policies and settle valid claims but have paused selling new Travel insurance until international travel resumes.
How it works
Benefits may vary. Please refer to the PDS & the TravelCard Terms & Conditions for more information.
Medical issue overseas?
Call our 24/7 Global Assistance team and we can direct you to the nearest hospital or doctor. For approved claims we will load the TravelCard with funds to cover your medical costs.
Cash stolen?
No cash, no holiday! Call us and we can put up to $250 on the TravelCard to help you until you in the interim.
Luggage delayed?
When your luggage isn’t where you are, it’s hard to begin your holiday. Just call us and we can add up to $150 to the TravelCard to buy emergency essentials. (Comprehensive Cover only)
Our awards so far
Finalist: Mansfield Award for Excellence in Specialty Claims 2020
Winner: Mansfield Award for Excellence in Speciality Claims 2019
LMI Claims Comparison 5* 2019
Won by PassportCard Group: Specialist Service Provider of the year 2016
Get in touch
Our email contact details are:
- Brokers, partner support can be reached at partnersupport@travelcard.com.au
- Direct clients, help can be found at customersupport@travelcard.com.au
- For claims please contact claims@travelcard.com.au
For phone support, the team is available on the same phone numbers:
- If you are traveling and have a claim +61 2 7909 2777
- If you are at home and you have a claim or need the partner support or customer service teams on 1300 123 413
TCA Insurance Services Pty Ltd (TCA) ABN 76 621 476 220 is an authorised representative (AR 1262773) of the Insurer, The Hollard Insurance Company Pty Ltd (Hollard) ABN 78 090 584 473 (AFSL 241436). Catriona Rowntree has been appointed as Authorised Representative (No 1262872) of Hollard through an arrangement with TCA. Any advice provided by TCA or Catriona Rowntree in relation to the TravelCard Real Time Insurance products and the TravelCard is general advice only. Please consider the Combined Financial Services Guide & Product Disclosure Statement and the TravelCard Terms & Conditions (available here).